Maven has invested in Zing, a technology services business.
Zing offers consultancy and managed services for Twilio’s fully programmable cloud-based contact centre software. Zing builds and implements contact centre solutions, helping clients to improve customer communication and engagement, but also to enable more flexible working and increased efficiency. Zing was spun-out of CRM provider Prospect earlier this year.
Tom Purkis, Partner at Maven, said: "We see huge potential in Zing’s business model, initial success in the market and strong partnership with Twilio. Following our initial investment in Prospect, we see this as a growth opportunity in what is clearly going to soon become an essential communications technology for thousands of businesses."
Julian Hucker, CEO at Zing, added: "There’s a massive opportunity and actually an imperative, for organisations to join up their customer communications and enhance the overall experience. With investment from Maven, we can accelerate our plans to support all kinds of businesses, many of whom are keen to move contact centre communications to the cloud and deliver on the promise that technology can offer."
